Virtual PBX 

Reviews and comparison data on the leading virtual PBX services. These services offer low-cost business phone systems that are hosted online.

Virtual PBX Systems

Phone.com

Virtual PBX

RingCentral

Virtual Call System

eVoice

FreedomVoice

 

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Reviewed Plan Shared Minutes Startup Pro Starter 300 Minutes FreedomStart
Monthly Fee $9.99 $19.99 $19.99 $9.75 $12.99 $9.95
Annual Discount N/A $9.99/month $9.99/month N/A N/A N/A
Included Minutes 300 300 300 100 300 300
Activation Fee Free Free Free Free Free Free
Free Trial 30 days 30 days 7 days 30 days 30 days 15 days
Extensions Unlimited Unlimited 2 5 2 5
Voicemail Yes Yes Yes Yes Yes Yes
Voicemail By Email Yes Yes Yes Yes Yes Yes
Find Me / Follow Me Yes Yes Yes Yes Yes Yes
Auto-Attendant Yes Yes Yes Yes Yes Yes
Internet Fax Yes Yes Yes Yes No Yes
International Numbers Yes Yes No No Canada only No
Overage Fees $0.05 $0.05 $0.05 $0.06 $0.04 $0.05
Highest Minute Plan Unlimited 5000 Unlimited 2500 4000 2500

Compare Top Virtual PBX Systems

ChooseWhat's virtual PBX comparison gives people searching for a business phone system all of the information they need to make a quick, easy decision on a virtual PBX system.

What is a Virtual PBX?

A virtual PBX is a business phone system that is hosted by a service provider and includes a virtual number (i.e. a number that is not connected to an associated land line) and an online account dashboard, which gives you access to call logs, messages and system settings.

With a virtual PBX, you have all of the functionality of a traditional business phone system without any hassle or exorbitant expenses.  Your virtual phone line is hosted online and maintained by your service provider, which makes system maintenance a non-issue.

How Does a Virtual PBX Work?

How Does Virtual PBX Work

Virtual PBX systems work by using the Internet and a virtual number to create a phone system that gives your business a professional appearance as well as key phone features, such as call routing, call forwarding and conference calling. 

The diagram above depicts how a typical virtual PBX can handle incoming calls: 

  1. A phone or fax machine dials your virtual number. 
  2. An auto attendant will direct the caller to the appropriate department or person. 
  3. The call can be fowarded to several remote numbers, including your smartphone, your home phone, direct extension or computer.    

Who Should Use a Virtual PBX? 

Anyone who doesn’t want to invest a lot of money on a traditional PBX system but still needs business phone system features should use a virtual PBX.  

Because virtual phone numbers can be easily set up to forward to another existing phone line, they are convenient for the following types of users:

  • Start-Ups or Small Businesses that want to seem bigger/more professional
  • Technology Companies offering technical phone support
  • Exporters or Virtual Offices who want to give the impression that they are local
  • Service Companies, such as call centers
  • Companies with Multiple Employees/Agents out in the field who want to be reached through one number
  • Mobile Users who don’t want to give out their personal mobile numbers

What to Look For in a Virtual PBX Service

Based on our virtual pbx research, we created the ChooseWhat Market Standard, to which we compare the features, pricing and options of all the virtual pbx services we review. Below is a good list of standard you should look for when choosing your virtual pbx provider.

ChooseWhat Market Standard

  • $10-$15 Monthly Fee
  • Pre-Payment Discount Offered
  • 150 Included Minutes
  • 7-10 cents Per Minute
  • 5-7 cents Per Minute Overage Fee
  • 10 Extensions
  • 30-Day Free Trial
  • No Activation Fee
  • $30 To Port Number Into System
  • 1 Phone Line:

    Free Local Phone Number:  A local phone number features an area code for your selected area, or

    Free 866, 877 of 888 Toll-Free Number:  Numbers with one of these three prefixes are usually free, while 800 numbers cost extra or may not be offered by some providers. 
  • Voicemail By Email:  This feature refers to the ability to receive voicemails as email attachments and listen to them directly on your computer.
  • Voicemail Alerts:  This feature lets you receive alerts through SMS or email when you get a new voicemail.
  • AutoAttendant:  This refers to menus you can set up to let callers select where they want to be routed.
  • Find Me/Follow Me:  Find Me/Follow Me is a feature that allows a user to create a rule indicating a string of phone numbers to be dialed in sequential order for a determined number of rings until the call is answered or sent to voicemail.
  • Send and Receive Internet Fax: Some services offer receive-only Internet fax or do not offer fax service at all.
  • Conference Calling:  Conference calls allow multiple extensions to participate in a call. Some companies do not bill you for conference calls.  Some will give you a monthly conference minute allotment. Some will bill you depending on the number of people on the call.
  • 24/7 Customer Support: Customer support refers to phone support, email support and/or live chat. Since reliable phone systems are imprtant for many companies, good customer support is key when technical issues arise.

Our virtual PBX reviews cover the basic plans offered by each service (i.e. plans with the lowest cost and also lowest number of minutes available).  Typically higher level plans will offer the same features as lower level plans, though there might be a few additional features, such as a dedicated fax number or an 800 toll free number.  Higher level plans also include more phone minutes at a cheaper per-minute rate.

Advantages of Using a Virtual PBX

Most of these features are available on any virtual PBX service, but some of them, such as checking voicemail by email and online faxing, are only available with some services.

  • Professional Image – Features like Auto-Attendant and custom greetings create a professional image for your business.
  • Feature Rich – Get all the features of traditional PBX system at a cheaper price.  
  • Affordable – There is no equipment to purchase or maintain.  You only pay for phone minutes.  Most providers will let you try their service for free.
  • Convenient – Check voicemails by email, web, desktop phone or mobile phone.
  • Unified – Use one number to reach all your office locations and employees.
  • Faxing Included – Send faxes from your PC.
  • Toll Free Numbers – Make your business more accessible to customers by providing a toll free call-in number.
  • Easy Management – Access call logs, messages and settings in the Web interface.
  • Custom Options – You can customize things like your greetings, hold music, forwarding rules, etc.
  • Support – Quickly contact your service provider and they will handle technical issues faster than a third-party maintenance service.
  • Reliability – Many virtual PBX providers monitor customer accounts 24 hours a day and can repair trouble without the customer's knowledge, ensuring phone functionality when you need it.

Read our virtual PBX reviews to find out which service providers offer the features you need.

Virtual PBX ChooseWhat Check

The ChooseWhat Check is a badge given out to select providers based on the following criteria:

  • Affordability
    • $15 or less monthly fee
    • 300 or more included monthly minutes
    • 30-day free trial
  • Customer support
    • Phone customer support available 24/7
    • Answered questions correctly and was responsive through email
  • Ease of use
    • Provides setup wizard for customizing your virtual PBX system that we found to be intuitive
    • Provides at least 10 extensions
  • Regularity of product/service updates
    • Features/updates to service have occurred in the past year

The following providers received the ChooseWhat Check:

 

 

 

Read all of our virtual PBX reviews.