VoiceShot Review | ChooseWhat.com

VoiceShot Comparison and Review



VoiceShot Review

Pros:

  • 400 included minutes (our market standard is 300 minutes)
  • Unlimited extensions
  • Free to port exisiting number into the service
  • Smart system (ACD) queuing for incoming calls
  • Mobile app available for iOS and Android

Cons:

  • 800 numbers and vanity numbers not available
  • Conference calling not available
  • Internet fax service not available

Conclusion:

Voiceshot recently updated their plans to offer very competitve pricing and features. Their entry level "Auto Attendant Phone System" 400 minute plan is $12/ month and offers most of the calling and call management features a small business owner would need. You can make outbound calls using their smartphone app, set up extensions to forward to inbound calls to the appropriate person, create auto attendant menus to appropriately direct calls, etc. Included in the plan is either a local or toll free number, but 800 numbers and vanity numbers aren't available. The only other significant features missing from Voiceshot's platform are conference calling and Internet faxing. You'll need to use another service to get those capabilities.

Pricing

VoiceShot’s Virtual Auto Attendant 400 minute plan can provide 400 minutes and an unlimited number of extensions for $12.00 per month. Overage minutes on this plan cost 4 cents per minute, but the company also offers higher minute plans including 1,000 ($19.95), 2,000 ($24.95) and 5000 ($79.95) minute plans. VoiceShot offers no annual discount pricing, but does not charge you any setup fee upon sign-up. VoiceShot offers a 30 day free trial limited to 100 calling minutes to test out their service.

Phone Numbers

VoiceShot provides a local or 855, 866, 877 or 888 toll-free number. You cannot obtain a ture "800" number, vanity number or international number, but they can port an existing number into their system for free.

Online Interface

VoiceShot’s online interface is good quality and they provide a setup wizard to help you get started.  All Virtual PBX services provide an online interface with which you can customize and monitor your phone system. You can access call logs, make a blocked call list, and store contacts through the online interface. You can also set specific call handling rules that designate where to transfer a caller when they dial into the system.  

Voicemail

You can store unlimited voicemails indefinitely and create unlimted voicemail boxes with VoiceShot, and the system will notify you via email whenever a new voicemail has been left in the system. 

Call Handling

VoiceShot offers Find Me/Follow Me call handling, which allows you to set a string of numbers to be dialed sequentially until the call is answered or the call finally goes to voicemail.  One of the main functions of a PBX system is to set rules on how calls are handled when your number is dialed. While on a call, you can place the call on hold using just your phone’s keypad, but you cannot block a caller or transfer them to voicemail using the keypad. You cannot record conversations with VoiceShot. They offer call screening but do not offer a Do Not Disturb option, which makes your phone appear to be off to callers.  An auto attendant can be set up to direct callers, but you cannot define how long the caller waits in the queue before he or she is automatically routed somewhere. VoiceShot does not allow you to place an outgoing call while you’re outside the U.S., but they do provide clear audio quality for calls.

Conference Calling, Internet Faxing and Mobile Apps

VoiceShot does not offer conference calling, Internet faxing, but they do offer mobile apps. The VoiceShot mobile apps on iOS and Android allow you to make outgoing calls, check voicemail and screen incoming calls, but they do not allow you to configure or manage the auto attendant or other account features.

Customer Support

VoiceShot provides good phone customer support available Monday through Thursday from 8 a.m. to 9 p.m. EST and Friday from 8 a.m. to 8 p.m. EST. They also offer searchable FAQs and tutorials, but we found them to be not very useful.  VoiceShot does not offer discussion forums on their website to help customers troubleshoot technical issues.

Pricing

Reviewed Plan

Virtual Auto Attendant- 400 Minutes

Monthly Fee

$12.00

Annual Prepayment Discount

N/A

Extra Fees

None Found

Included Minutes

400

Activation Fee

Free

Free Trial

30 days

Extensions

Unlimited

Overage Fee

$0.04

Highest Minute Plan

5000

Numbers

Included Phone Number

Local or 855, 866, 877, 888 Toll-Free

800 Numbers

No

Vanity Numbers

No

International Phone Numbers

No

Port Existing Number Into Service

Free

Features

Voicemail

Yes

Voicemail By Email

Yes

Find Me / Follow Me

Yes

Auto-Attendant

Yes

Internet Fax

No

Conference Calls

No

Call Handling Rules

Yes

ACD Queues

Yes

Softphone

No

Mobile App

Yes

Customer Support

Customer Support Hours

M-Th 8a-9p EST, F 8a-8p EST