Onebox Review | ChooseWhat.com

Onebox Comparison and Review



Onebox Review

Pros:

  • 2000 included minutes (our Market Standard is 150 minutes)
  • International phone numbers available
  • Free 800 toll free number
  • 30-day free trial
  • Free to port existing number into the service
  • Mobile app available for iPhone, Blackberry, and Android
  • Smart system (ACD) queuing for incoming calls

Cons:

  • High monthly fee
  • Only four extensions included

Conclusion:

[Last Updated 3/26]

Onebox’s lowest price plan is $49.95, which is more expensive than any entry level plan, but they include four extensions and 2000 minutes. Their effective price per minute is $0.025, which makes this plan a fantastic deal for anyone requiring a lot of monthly minutes. They offer a free trial for 30 days that includes  minutes. They offer Find Me/Follow Me (which sets forwarding rules) and an auto attendant (which is a custom menu that directs calls), as well as voicemail to email and voicemail alerts. You can even get voice-to-text transcription for an additional fee. 1 GB of voicemails may be saved for an unlimited time, which is excellent for anyone recording a large volume of messages. Onebox’s phone, email and live chat high quality customer support is available five days a week.

Pricing

Onebox’s 2000 Plan comes with 2000 minutes and up to four extensions. This plan costs $49.95 per month and works out to about two and half cents per minute, which is cheap for a hosted PBX service. Onebox also offers higher level plans with more minutes, including a corporate-sized plan that includes 12,000 minutes and 30 extensions.

Phone Numbers

Onebox provides a local number or 800, 866, 877 or 888 toll-free number with a monthly subscription. They offer vanity numbers, which require a $30 setup fee. Porting a number you already have into your PBX system is free with Onebox. The service also offers international numbers in 20 countries for an extra $29.95 per month.

Online Interface

Onebox has an above average online interface that includes a setup wizard. The online interface in a virtual PBX system allows you to set up all facets of your phone system in one easy-to-use web platform. The interface gives you access to call logs and enables you to make a block call list for numbers you want to stop receiving calls from. Onebox’s interface also will let you record calls. This service gives you the ability to create an online address book, and gives you the ability to import your Outlook contacts. You cannot set call handling rules from the online interface.

Voicemail

Onebox allows you to store voicemails for an unlimited length of time. You can receive your voicemails by email or download them directly from the interface to your computer. The service also lets you convert your voicemails to text for an additional cost that varies, depending on how many transcriptions you get.

Call Handling

Onebox offers a Find Me/Follow Me handling system that redirects calls from one extension to another when the call is not answered, which meets our Market Standard for virtual PBX systems. One of the main functions of a PBX system is to set rules on how calls are handled when your number is dialed. While on a call, you can transfer the call by using only the numbers on your phone’s keypad. You can also start recording a call just using your keypad, but this feature costs an extra $5.95 fee per month per extension. The provider also offers  features such as call screening, which lets you see who is calling before connecting, and Do Not Disturb, which allows you to turn an extension off when you are out of the office or too busy to take calls. You can also set up a custom menu, or auto attendant, which lets people calling into your PBX which department they need to be routed to (e.g. 1 for sales, 2 for customer service, etc.). Onebox does not let you make calls from outside of the U.S. through the PBX system. The audio for Onebox calls is relatively clear with no static.

Conference Calling, Internet Faxing, and Mobile Apps

Like many services, Onebox bills conference calls as a calculation of how many people are on the call times the number of minutes used and this number is deducted from your total minutes available for the month or charged at the overage rate, if you don't have any minutes left. Onebox’s conference calls give you moderator features to let you control all aspects of the conference. These moderator features also come with a reference guide for keypad shortcuts as well. Onebox also includes the ability to send and receive faxes. They also have mobile apps for the iPhone, Blackberry, and Android smart phones.

Customer Support

Onebox’s customer support is high quality and features a well-informed staff. Their phone support is available 24/7. They have online FAQs and tutorials accessible to all users at any time.

Onebox News

Thursday, February 10, 2011

Onebox Offers New iPhone Services

Last week Onebox, a virtual phone system company owned by j2 Global Communications, Inc., announced a new service available to users’ iPhones. The new Voice App can now be downloaded for free through iTunes.

The iPhone app allows users to easily manage voicemails and make calls from any location along with Onebox’s voicemail management tool. It also integrates the following Onebox tools:

  • Show your number: when using Click to Call, a user’s Onebox number will show in the caller ID screen on the receiving party’s phone instead of their cell phone number.
  • Read or listen to voicemail: voice messages are converted to text and automatically sent to the iPhone.
  • Search voicemail: messages are easily organized by searching voicemail to text transcripts.
  • Speed dial: stored contacts can be called directly from the iPhone via speed dial using the current Onebox number.

These new functions should help the businessperson on the go by incorporating functions they already know and love from Onebox with the convenience of the iPhone.

In addition to the iPhone app, Onebox also announced a new feature this week called Call Reporting, which allows both inbound and outbound phone conversations to be recorded by pressing *2 during a call. This PBX feature requires no additional hardware but requires an extra monthly fee.

After the call is completed, a link to the recorded file is sent to the PBX user’s email. A copy of the recorded call is also stored in the subscriber’s message center for up to 30 days. This new feature completely eliminates the need to physically record phone calls and creates and easy archival system. The function is attractive to a wide range of users, such as lawyers and journalists.

For more information on Onebox and reviews on other popular virtual phone system providers, visit http://www.pbxcompare.com.

Pricing

Reviewed Plan

2000 Plan

Monthly Fee

$49.95

Annual Prepayment Discount

N/A

Extra Fees

None Found

Included Minutes

2000

Activation Fee

Free

Free Trial

30 days

Extensions

4

Overage Fee

$0.05

Highest Minute Plan

12000 minutes

Numbers

Included Phone Number

Local, or 800, 866, 877, 888 Toll-Free

800 Numbers

Free

Vanity Numbers

$30 setup fee

International Phone Numbers

Yes

Port Existing Number Into Service

Free

Features

Voicemail

Yes

Voicemail By Email

Yes

Find Me / Follow Me

Yes

Auto-Attendant

Yes

Internet Fax

Yes

Conference Calls

Yes

Call Handling Rules

Yes

ACD Queues

Yes

Softphone

No

Mobile App

iPhone, Android, and BlackBerry

Customer Support

Customer Support Hours

24/7