Virtual Call Sys. Comparison and Review



Virtual Call Sys. Review

Pros:

  • 30-day free trial
  • Free to port existing number into the service

Cons:

  • At the time of our most recent review there were no notable cons.

Conclusion:

[Last Update: May 22, 2013]

For $9.75, Virtual Call System's Starter plan gives you 100 minutes and five extensions which does not offer as good a value as other services we've reviewed. They offer a 30-day free trial to test their service as well as internet fax service, but their below average customer support cements the fact that there are better deals to be had.

Pricing

The Starter plan offered by Virtual Call System costs $9.75 per month and includes five extensions and 100 minutes. The per-minute cost is 10 cents, which meets our Market Standard. They do not offer an annual prepayment discount. Their highest level plan includes 2500 minutes.

Phone Numbers

Virtual Call System provides a local number or toll-free number with their service, which meets our Market Standard. 800 numbers and vanity numbers are available and require a $25 setup fee. Porting your existing number into their system is free, but international numbers are not available.

Online Interface

Virtual Call System has an online interface and a setup wizard to help get you started. The online interface gives the user the ability to manage and control his or her account. They have comprehensive call logs and let you make a blocked call list. You can download recorded calls with Virtual Call System as well as make an online address book. They also allow you to set specific menus to appear at certain times throughout the call.

Voicemail

Virtual Call System stores your voicemails online for as long as you wish. You can opt to receive voicemails via email, but they do not offer text transcriptions of voicemails. You also have the option to download voicemails.

Call Handling

They offer Find Me/Follow Me call handling, which is a routing feature that lets you set a sequence of extensions for the PBX system to forward to if the dialed extension does not pick up. This meets our Market Standard. One of the main functions of a PBX system is to set rules on how calls are handled when your number is dialed. While on a call, you cannot block a caller, transfer the caller to voicemail, start recording the call, or place the call on hold using just the keypad. They offer call screening, but they do not have a Do Not Disturb option. You can set up an auto attendant, or custom menu, that lets callers to decide where they need to be routed, but you cannot define how long someone waits in a queue before the menu automatically re-routes them. You can use your PBX system to make phone calls when outside of the U.S. During testing, we found audio quality to be relatively clear and above average.

Conference Calling, Internet Faxing, and Mobile Apps

Virtual Call System lets you make conference calls that are billed to you by the number of minutes each caller uses. They do not offer moderator features or provide a reference guide for conference call moderator shortcuts. They also offer an Internet fax service that can send and receives faxes, which meets our Market Standard. They do not have any mobile applications available for smartphone users.

Customer Support

Virtual Call System provides below average customer support. Their phone customer support times are Monday through Friday 9 a.m. to 5 p.m. ET. They do not offer an FAQ section, tutorials, or forums.

Pricing

Reviewed Plan

Starter

Monthly Fee

$9.75

Annual Prepayment Discount

N/A

Extra Fees

None Found

Included Minutes

100

Activation Fee

Free

Free Trial

30 days

Extensions

5

Overage Fee

$0.06

Highest Minute Plan

2500

Numbers

Included Phone Number

Local or 866, 877, 888 Toll-Free

800 Numbers

$25 setup fee

Vanity Numbers

$25 setup fee

International Phone Numbers

No

Port Existing Number Into Service

Free

Features

Voicemail

Yes

Voicemail By Email

Yes

Find Me / Follow Me

Yes

Auto-Attendant

Yes

Internet Fax

Yes

Conference Calls

Yes

Call Handling Rules

Yes

ACD Queues

No

Softphone

No

Mobile App

No

Customer Support

Customer Support Hours

M-F 9a-5p ET