RingCentral Comparison and Review



RingCentral Review

Pros:

  • Save 35% when you pay for a year in advance
  • 300 included minutes
  • Free to port existing number into the service
  • Works with softphone (i.e. a computer used as a phone)
  • Mobile app available for iPhone

Cons:

  • Only 2 extensions included
  • Phone support is not available for "Pro" plan subscribers

Conclusion:

[Last update 7/9/2015]

RingCentral provides a high quality, feature rich virtual PBX service. Their Pro plan is their least expensive plan, but it is only a good value if you pay annually to receive the highly reduced rate. This plan gives you 2 extensions and 300 minutes for $155.88/year (which works out to $12.99/ month). If you sign up for an monthly contract, the price is doubled to $22.99/month. They offer a free trial for 7 days that includes 30 minutes. They also offer Find Me/Follow Me (which sets forwarding rules) and an auto attendant (which is a custom menu that directs calls).  They also offer voicemail-to-email alerts, but they do not offer voicemail-to-text transcription. You can store unlimited voicemails for up to 30 days. They include an Internet fax capability with their virtual pbx service. RingCentral has high quality phone, email and live chat support that is available 24/7.

 

Pricing

RingCentral’s Pro plan comes with 300 minutes and 2 extensions for $22.99 per month, which works out to roughly 7.67 cents per minute. If you pay annually, the price is $155.88 per year (effectively $12.99 per month for comparison sake), which drops the cost per minute to 3.33 cents per minute. In addition, they charge another $3.27 per month for the monthly plan or $27.92 per year for the annual plan on top of their quoted prices to cover tax and telecommunication fees. RingCentral also offers higher level plans with more minutes, such as their ProPower plan that includes 2,000 local and long distance minutes or 1000 minutes, if you select a toll-free number each month for $39.99/month (or $299.88/ year).

Phone Numbers

RingCentral provides a local or 888, 877, 866 toll-free number with a monthly subscription. They offer 800 numbers and vanity numbers as well, but these numbers require a $15 and $30 setup fee, respectively. Porting an existing number into your PBX system is free with RingCentral. The service does not offer any international numbers.

Online Interface

RingCentral provides a setup wizard for easily customizing their high quality online interface. The online interface in a virtual PBX system enables you to set up all facets of your phone system in one easy-to-use web platform. The interface grants access to call logs and allows you to make a block call list for numbers you want to stop receiving calls from. RingCentral’s interface also will let you record calls. This service gives you the ability to create an online address book, but you cannot import your Outlook contacts directly into your interface. You can set call handling rules, such as the routing order to have calls sent to specific phone extensions, but the "dial-by-name directory" is not available for the Pro Plan (it only includes two extensions, so it doesn't really make sense to include it).

Voicemail

RingCentral allows you to store voicemails for 30 days. You can receive your voicemails by email or download them directly from the interface to your computer. But, the service does not offer voicemail-to-text transcription.

Call Handling

RingCentral offers a Find Me/Follow Me handling system that redirects calls from one extension to another when the call is not answered, which meets our Market Standard for virtual PBX systems. One of the main functions of a PBX system is to set rules on how calls are handled when your number is dialed. While on a call, you can transfer, record, or place a caller on hold by only using the phone’s keypad. RingCentral also offers call screening, which lets you see who is calling before connecting, and Do Not Disturb, which allows you to turn an extension off when you are out of the office or too busy to take calls. You can also set up a custom menu or auto attendant, which lets people who call into your PBX system decide which department they need to be routed to (e.g. Dial 1 for Sales, 2 for Customer Support, 3 for Billing, etc.). RingCentral also lets you define how long someone sits in a queue before they are routed elsewhere.

RingCentral allows you to make calls from outside of the U.S. through the PBX system, which could save you money on long distance charges if you are on an international business trip. RingCentral’s call quality is clear with no static. A unique feature that RingCentral offers is that their service works with a softphone, which is a computer being used as a phone.

Conference Calling and Mobile Apps

Although many virtual PBX services will bill conference calls by multiplying the number of people on the call by the number of minutes used, RingCentral charges only by the number of minutes used in the conference call. However, you cannot have multiple extensions from your PBX system in a conference call. The service also gives your moderator features to let you control all aspects of the conference and comes with a reference guide for moderator keypad shortcuts. In addition, the service includes the ability to send and receive faxes. They also have a mobile application for iPhone, Blackberry, and Android.

Customer Support

RingCentral has high quality customer service, as they have a well-informed staff. Their phone support is available 24/7 and they offer online searchable FAQs and tutorials accessible to all users at any time. Unfortunately, they now only offer phone support to ProPlus subscribers and above. Pro subscribers must use their online ticketing system.

RingCentral News

Tuesday, February 1, 2011

RingCentral and AT&T Join Forces for Office@Hand iPhone App

AT&T announced the release of its AT&T Office@Hand app for the iPhone, which is a mobile PBX application that allows small businesses with an existing wireless account from AT&T to manage their office phone systems on-the-go.  This app is made possible through an exclusive relationship with RingCentral Inc., a leading provider of virtual PBX services.

The AT&T Office@Hand app works with existing mobile or fixed-line phones, offering professional phone system features such as auto-receptionist, multiple department and employee extensions, voicemail, rules for call handling, faxing, on-hold music and more. The app not only provides small business owners and employees access to these features, but also enables them to update, configure and manage their office phone system while away from the office. There is no hardware set up or technical skills required to use the app. 

The AT&T Office@Hand app is available for free from the App Store on iPhone or at www.itunes.com/appstore or at the AT&T AppCenter. The AT&T Office@Hand service costs between $14 and $16 per month, per user, depending on the number of users. There is no additional setup fee or maintenance fees.

Pricing

Reviewed Plan

Pro

Monthly Fee

$22.99

Annual Prepayment Discount

$12.99

Extra Fees

Yes

Included Minutes

300

Activation Fee

Free

Free Trial

7 days

Extensions

2

Overage Fee

$0.05

Highest Minute Plan

Unlimited

Numbers

Included Phone Number

Local or 866, 877, 888 Toll-Free

800 Numbers

$30 setup fee

Vanity Numbers

$30 setup fee

International Phone Numbers

No

Port Existing Number Into Service

Free

Features

Voicemail

Yes

Voicemail By Email

Yes

Find Me / Follow Me

Yes

Auto-Attendant

Yes

Internet Fax

Yes

Conference Calls

Yes

Call Handling Rules

Yes

ACD Queues

No

Softphone

Yes

Mobile App

iPhone, Android, and BlackBerry

Customer Support

Customer Support Hours

24/7