Conclusion:
Onebox’s lowest price plan is $49.95, which is more expensive than any entry level plan, but they include four extensions and 2000 minutes. Their effective price per minute is $0.025, which makes this plan a fantastic deal for anyone requiring a lot of monthly minutes. They offer a free trial for 30 days that includes 250 minutes. They offer Find Me/Follow Me (which sets forwarding rules) and an auto attendant (which is a custom menu that directs calls), as well as voicemail to email and voicemail alerts. You can even get voice-to-text transcription for an additional fee. 1 GB of voicemails may be saved for an unlimited time, which is excellent for anyone recording a large volume of messages. Onebox’s phone, email and live chat high quality customer support is available five days a week.
Pricing
Onebox’s 2000 Plan comes with 2000 minutes and up to four extensions. This plan costs $49.95 per month and works out to about two cents per minute, which is much cheap for a hosted PBX service. Onebox also offers higher level plans with more minutes, including a corporate-sized plan that includes 5000 minutes.
Phone Numbers
Onebox provides a local number or 800, 866, 877 or 888 toll-free number with a monthly subscription. They offer vanity numbers, which require a $30 setup fee. Porting a number you already have into your PBX system is free with Onebox. The service also offers international numbers in 20 countries for an extra $29.95 per month.
Online Interface
Onebox has an above average online interface that includes a setup wizard. The online interface in a virtual PBX system allows you to set up all facets of your phone system in one easy-to-use web platform. The interface gives you access to call logs and enables you to make a block call list for numbers you want to stop receiving calls from. Onebox’s interface also will let you record calls. This service gives you the ability to create an online address book, and gives you the ability to import your Outlook contacts. You cannot set call handling rules from the online interface.
Voicemail
Onebox allows you to store voicemails for an unlimited length of time. You can receive your voicemails by email or download them directly from the interface to your computer. The service also lets you convert your voicemails to text for an additional cost that varies, depending on how many transcriptions you get.
Call Handling
Onebox offers a Find Me/Follow Me handling system that redirects calls from one extension to another when the call is not answered, which meets our Market Standard for virtual PBX systems. One of the main functions of a PBX system is to set rules on how calls are handled when your number is dialed. While on a call, you can transfer the call by using only the numbers on your phone’s keypad. You can also start recording a call just using your keypad, but this feature costs an extra $5.95 fee per month per extension. The provider also offers features such as call screening, which lets you see who is calling before connecting, and Do Not Disturb, which allows you to turn an extension off when you are out of the office or too busy to take calls. You can also set up a custom menu, or auto attendant, which lets people calling into your PBX which department they need to be routed to (e.g. 1 for sales, 2 for customer service, etc.). Onebox does not let you make calls from outside of the U.S. through the PBX system. The audio for Onebox calls is relatively clear with no static.
Conference Calling, Internet Faxing, and Mobile Apps
Like many services, Onebox bills conference calls as a calculation of how many people are on the call times the number of minutes used. Onebox’s conference calls give you moderator features to let you control all aspects of the conference. These moderator features also come with a reference guide for keypad shortcuts as well. Onebox also includes the ability to send and receive faxes. They also have mobile apps for the iPhone, Blackberry, and Android smart phones.
Customer Support
Onebox’s customer support is high quality and features a well-informed staff. Their phone support is available Monday through Friday from 9 a.m. to 8 p.m. EST. They have online FAQs and tutorials accessible to all users at any time.
