iTelecenter Review

Pros:

• Smart system (ACD) queuing for incoming calls

Cons:

• Only 50 included minutes (our Market Standard is 150 minutes)
• Only three extensions included
• $15 activation fee

Conclusion:

Offering only 50 minutes and three extensions for $9.95 per month, iTelecenter's Lite plan gives you a low number of monthly minutes and extensions.  Also, they charge a $15 start-up fee. Their free trial length of 14 days is also rather low. iTelecenter's customer support is below average, and they offer phone, email and live chat support five days a week.

Pricing

The Lite plan offered by iTelecenter costs $9.95 per month and includes three extensions and 50 minutes. The per-minute cost is 20 cents, which is expensive for a virtual PBX service. They do not offer an annual prepayment discount. They also require a $15 startup fee, which is not typical for hosted PBX services. Their highest level plan includes 2500 minutes.

Phone Numbers

iTelecenter provides a local number or toll-free number with their service, which meets our Market Standard. 800 numbers, vanity numbers, and porting your number into their system all require a $25 setup fee. International numbers are not available.

Online Interface

iTelecenter has an average online interface and does not have a setup wizard to help get you started. The online interface gives users the ability to manage and control their account. They have comprehensive call logs and they allow you to make a blocked call list. You also have the option to record your calls. You can make an online address book but cannot import contacts from Outlook. You can set specific handling rules such as forwarding the call, prompting the caller with a go to menu, and putting the call on hold.

Voicemail

You can store voicemails for up to 30 days with iTelecenter. You can opt to download or receive voicemails via email, but they do not offer text transcriptions of voicemails. 

Call Handling

iTelecenter offers Find Me/Follow Me call handling, which is a feature that forwards incoming calls to all of your different phone numbers until you are reached. One of the main functions of a PBX system is to set rules on how calls are handled when your number is dialed. While on a call, you cannot block a caller or start recording the call using just the keypad. However, you can transfer the caller to voicemail and place the call on hold using just the keypad. They offer call screening and Do Not Disturb, which allows you to ignore all incoming calls. You can set up an auto attendant, or custom menu, for callers to decide where they need to be routed, but you can’t define how long someone waits in a queue before the system reroutes them. You can use your PBX system to make phone calls when outside of the U.S. iTelecenter’s audio quality is average and appeared to be clear and without static.

Conference Calling, Internet Faxing, and Mobile Apps

iTelecenter lets you make conference calls, and they are not billed on your monthly minutes.  iTelecenter offers moderator features and provide a reference guide for conference call moderator shortcuts. They also offer an Internet fax service that lets you send and receive faxes. They do not have any mobile applications available for smartphone users.

Customer Support

iTelecenter provides below average customer support. Their phone customer support times are Monday through Friday 9 a.m. to 9 p.m. ET. They have an FAQ section as well as tutorials, but they are not searchable. They also do not have forums where customers can go to ask questions.